Newton Village Receives 2025 Customer Experience Award

Newton Village is thrilled to announce we have received a 2025 Customer Experience Award from Activated Insights, formerly Pinnacle Quality Insight. This recognizes Newton Village’s outstanding performance in multiple categories and solidifies our position in the top echelon of care providers nationwide.

Qualifying for the Customer Experience Award signifies that Newton Village consistently ranked within the top 15% of care providers across the nation throughout 2024. This achievement underscores our ongoing commitment to delivering exceptional experiences to residents and their families.

Newton Village qualified for the Customer Experience Award in the following categories:

Assisted Living: Quality of food, cleanliness, response to problems, activities, individual needs, recommend to others and overall customer experience.

Independent Living: variety of food/menu choices, quality of food, dining service, cleanliness, safety and security, recommend to others and overall customer experience.

Skilled Nursing: overall satisfaction, nursing care, dining service, quality of food, cleanliness, individual needs, laundry service, communication from facility, response to problems, dignity and respect, recommend to others, activities, professional therapy services, admission process, safety and security and overall customer experience.

“Receiving the Customer Experience Award is an incredible honor and testament to our amazing team at Newton Village,” said Newton Village Administrator Dan Donohue.

To find out more about Newton Village’s commitment to excellence, please visit www.NewtonVillage.org or call 641-792-0115.