Newton Village, a Jasper County-based provider of skilled nursing, assisted living, memory care and independent living apartments is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2021 Customer Experience Award. Qualifying for the award in multiple categories, including the category of Overall Satisfaction, Newton Village displays a continued dedication to providing Best in Class senior healthcare services.
“Winning an award like this is about really stepping up our customer experience so that our residents know we care for them every day of the week. That’s what we really care about. We are delighted to have received the feedback we have from our patients and their family members so we could serve the best way possible, said Angela Adam, Executive Director of Newton Village.
Throughout its history of serving the community, Newton Village has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2020, a sampling of Newton Village’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Newton Village in specific categories.
Every month, Newton Village has gathered its real-time survey results to gain a better understanding of the patients’ needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award, Newton Village has satisfied the rigorous demand of scoring in the top 15 percent of the nation across a 12-month average. Clients can achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 25 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.
About Newton Village
Newton Village is a wellness-focused, amenity-rich senior living community that combines warmth and hospitality with the expertise of caring professionals. Many levels of care make Newton Village ideal for retirement living. Designed with transitions in mind, the full range of living options and health care is available right within the village.