FNNB Bank has announced it will be closing its plaza location at 1821 First Ave. E. and relocating its staff to the downtown location at 100 N. Second Ave. W. effective Nov. 15.
The decision to close one of its branches was centered around the advances of technology and the changes it has brought to the banking industry. FNNB issued a press release outlining how technology has decreased the amount of physical banking.
“Now, with technology it drives traffic into the lobbies down,” president of FNNB Rob Kahn said.
With the changes in technology and banking with inventions like mobile check deposit and online banking, it has changed the way banks do business. This move will allow for more staff to be in the one location to cater to customers.
“I am excited about the future of FNNB bank and feel great about the direction it is headed. The decision to close the plaza was extremely difficult. Now I’m excited to have both our plaza staff and the plaza customers coming downtown,” Kahn said.
One thing FNNB touched on was the ability for the move to facilitate the same personalized customer service it has maintained over the past 80 years. The FNNB will remain a community bank for many years to come.
“Our management team has put a plan in place, through months of strategic planning, to keep our bank operating in a method we feel is going to be beneficial for our customers, with the service they’ve grown to expect,” Kahn said.
The move will allow FNNB to continue the same customer service patrons have come to expect. While one location may be closing, FNNB is trying to make the change as easy as possible.
“This decision by management and our board of directors will help preserve the financial well-being and excellent customer service our customers have come to know for many years to come. We look forward to helping you with all of your banking needs for the duration of those years,” FNNB Board of Directors said in the press release.
Contact Dustin Teays at 641-792-3121 ext. 6533 or firstname.lastname@example.org