Newton Village recognized for outstanding customer satisfaction

The staff of Newton Village have received The Customer Experience Award, which is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group.

Customers were asked to evaluate several aspects of their received services.

From the results of these interviews, Pinnacle has determined that Newton Village Health Care Center has qualified for achieving this honor in the following service areas: overall satisfaction, nursing care, dining service, quality of food, cleanliness, individual needs, communication from facility, response to problems, dignity and respect, recommend to others, professional therapy services, admission process, safety and security and combined average.

Newton Village is located at 110 N. Fifth Ave. W. in Newton.