Inspections, every assisted living facility receives them, but Nelson Manor went above and beyond for their inspection. They received a perfect score.

"They (inspections) are unannounced," owner and administrator Gena Franklin said. "Everybody has them annually, but you don't know when they are going to be here. Once your year is up, they can come anytime. The goal is to be (a) surprise visit. So you don't know when they are coming in. We don't pay them to come in."

The process starts off with an unannounced visit. Franklin said the visits could be a few days or weeks.