Iowans note delays seeking health care information
DES MOINES (AP) — Many consumers hoping to shop for insurance through Iowa’s new health care exchange when it opened Tuesday encountered the same error messages and long waits as those in other states.
Ken Ridge, a 62-year-old retiree from Clive, said he wanted to compare his current policy with those offered through the state’s new online marketplace but was unable to create an account in the hours after it opened for business.
“The system has so much traffic that I wasn’t able to do it,” Ridge said. “They have a button where you can talk to someone in chat mode, but that didn’t work. Any system that has many millions of people trying to find out information at one time would have difficulty.”
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